We trust each other as Muslims, so we ask no questions or minimal questions to process a refund or exchange and in some cases You can cancel your order at any time before it goes to production. Once your order has gone to production, it can’t be canceled mid-way. After you’ve received your order, you have 7 days to address any concerns you have, which is totally free. We hope, In Sha Allah, that we earn your trust and give you a seamless experience as we offer the best customer service in the world.
Refunds:
- We’ll notify you about the return approval within 2-3 business days and issue a refund to your original payment method.
- Please allow additional time for your bank or credit card company to process the refund.
- If you haven’t received your refund after 7 business days, please contact us at [email protected].
Cancellation:
You can cancel your order at any time before it goes into production. Once your order has entered production, it cannot be canceled mid-way. After receiving your order, you have 7 days to address any concerns, which is free of charge.
Return/Exchange:
Note: The return/exchange is only available if there’s an issue with fabric, print quality or we deliver the wrong size or color. Otherwise, orders are not eligible for return/exchange.
- You have 7 days after receiving your order to initiate a return.
- Items must be returned in the same condition as received, with tags and original packaging.
- Please include a receipt or proof of purchase.
- To start a return, message us on WhatsApp +91 80776 86373. We’ll provide all the return instructions and a shipping label (if applicable).
- Items sent back without prior request won’t be accepted.
- We appreciate video or photo proof while opening the package for damage or wrong item claims.
- You can always contact us at [email protected] with return questions.
Wrong Size or Other Reasons:
- We offer a free exchange for wrong size or other genuine cases. We’ll ship the new item to your doorstep.
EU 14-Day Cooling Off Period:
- If your order is shipped to the European Union, you have 14 days to cancel or return it for any reason. The same return conditions apply.
We hope this policy reflects our commitment to providing excellent customer service and building trust with our Muslim community.